Silverfin Help

There is lots of help available around best practice, Silverfin, sync errors and many more. A few useful information points are noted below.

Johnston Carmichael Help Articles

The help articles are sorted in to categories to make it easy to find what you need. There is also a search bar which you can type in key words to help find the help article you need.

Silverfin Knowledge Base

Silverfin also have some of their own help articles if you can't find what you are looking for above. This is also sorted in to categories and has a search bar.

For Silverfin's knowledge base articles, see here.

Silverfin Regional Teams Channel

All regions have been set up with Silverfin teams channel. This channel is used to share queries on Silverfin so that everyone can help each other. There are no silly question and quite often someone will have come across the same query that you have.

JC Silverfin Newsletters

Read over old and new JC Silverfin newsletter's to keep up to date with platform changes and updates. These are all on Sharepoint and can be found here.

Silverfin Experts

The Silverfin experts have been given additional training, have additional access and are aware of updates and developments. If you are unable to solve your query from within your local office or from any of the options above please get in touch with one of them.

• Charlene Young - Central
• Justin Baker - Tayside
• Emma Davidson - Tayside
• Finlay Devine - Edinburgh
• Hollie Sword - Edinburgh
• Fiona Wilson - North East
• Aimee Milne - North East
• Hannah Greenlaw - North East
• Lewis Mitchell - Highlands & Moray
• Alicia McRae - Highlands & Moray

NOTE: If there is anything in this help article that needs updated please get in touch with the Silverfin Experts.